Voice receptionist
Datify can answer your business calls, take the details and tell you what happened.
What happens on a call
The receptionist answers using your business name, hours and services. It takes the caller’s name, number, address, what the problem is, how urgent it is and when suits them.
It then either books the visit, if it fits your rules, or passes it to you to decide. Every call is saved with a summary, linked to the customer and job.
Connecting your number
We set up how calls reach Datify with you during setup. Your number is only covered once a real test call has gone through and been recorded properly. Until then, calls carry on reaching you as normal.
Emergencies
You decide what counts as an emergency and who should hear about it. When a call matches, you get a WhatsApp alert straight away.
The receptionist does not give safety advice or diagnose faults over the phone. If a caller reports something like a gas smell, it follows the escalation you set up with us.
Pausing it
You can pause the receptionist at any time, for example on holiday or if you want to take calls yourself for a day.